14-Day Withdrawal Period
Can be exercised within 14 calendar days from the day the product is physically received
Exclusions for Hygiene and Health Products
Right of withdrawal does not apply to sealed goods like creams, cosmetics, toothpaste, supplements, food products, medicines, and medical devices for hygiene or health protection
Multiple Notification Methods for Returns
Notify via explicit declaration by mail, email ([email protected]), phone (02 36537177), or online 'RICHIEDI RESO' button in order area
Refund Processing Timeline
Refunds including delivery costs processed within 14 days from withdrawal communication using the same payment method
Return Shipping Costs
Borne by customer; €2.90 via InPost Point deducted from refund, other methods up to €15
Handling Responsibility
Customers responsible only for loss of value from handling beyond necessary to establish product nature, characteristics, and functioning
Product Discounts
22% to 38% discounts on various products like Cemon and Solgar items
Free Shipping Threshold
Free shipping for orders over €19.90
Free Pharmacy Pickup
Available for convenient collection
